Terms of Service

1. Acceptance of Terms

Please read these Terms of Service ("Terms") carefully before using the MazDukan mobile application and web platform (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and MazDukan ("we", "us", or "our"). If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By registering, you represent and warrant that:

• Age: You are at least 18 years of age.
• Capacity: You have the legal authority to enter into these Terms.
• Business Authority: If registering on behalf of a business, you have authority to bind that entity.

3. Account Registration

To use the Service, you must create an account by providing accurate and complete information, including:

• Email Address: A valid email address that you control, used for authentication and notifications.
• Password: A strong password that you agree to keep confidential.
• Business Details: Accurate business name, address, and GSTIN where applicable.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

4. User Responsibilities

As a user of the Service, you agree to:

• Accuracy: Ensure all business data entered is accurate and does not violate any applicable law.
• Security: Maintain the confidentiality of your login credentials and not share your account.
• Compliance: Use the Service in compliance with GST regulations and all applicable Indian laws.
• Customer Consent: Obtain necessary consent from your customers before storing their personal information.

We reserve the right to suspend accounts found to be misused or violating these responsibilities.

5. Business Data Ownership

You retain full ownership of all business data you enter into the Service (products, customers, sales, expenses, staff records, etc.). MazDukan does not claim ownership of your business data.

By using the Service, you grant MazDukan a limited, non-exclusive licence to store, process, synchronise, and display your data solely for the purpose of providing the Service to you. This licence terminates when you delete your account or the data is removed from the Service.

MazDukan will never sell your business data to third parties.

6. Subscription Terms

Access to the Service requires an active subscription after the free trial period. Subscription statuses are defined as follows:

• Trial — New accounts receive a 100-day free trial with full access to all features. No payment information is required during the trial.
• Active — A paid subscription is active and all features are accessible.
• Expired — The subscription has lapsed. A 7-day grace period applies, after which premium features are suspended. Data is retained for 90 days.
• Suspended — The account has been suspended due to non-payment or violation of these Terms. Access is restricted until the issue is resolved.

Auto-Renewal: Subscriptions automatically renew based on the selected billing cycle (monthly or annually) unless cancelled before the renewal date.

Cancellation: You may cancel your subscription at any time from the Subscription screen or by contacting support. Cancellation takes effect at the end of the current billing period.

7. Trial Terms

New users are eligible for a 100-day free trial with unrestricted access to all features. During the trial, you may use the Service without providing payment information. At the end of the trial, you must select a paid plan to continue using the Service. We reserve the right to modify or discontinue the trial offer at any time.

8. Payment Terms

All subscription fees are payable in advance and are non-refundable except as stated in the Refund Policy. Payment methods include UPI, debit card, credit card, and net banking through our secure payment partners. You agree to provide current, complete, and accurate billing information. Failure to pay may result in suspension of your account.

9. Renewal Policy

Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. You will be charged the then-current subscription fee. We will send you a renewal reminder 3 days before the renewal date.

10. Refund Policy

Refund requests are handled on a case-by-case basis:

• Eligibility: Refund requests must be submitted within 7 days of the payment date.
• Processing: Approved refunds are processed to the original payment method within 10-14 business days.
• Non-Refundable: Partially used billing periods and promotional credits are not refundable.

To request a refund, contact us via WhatsApp at +91 90280 02924 with your registered email and transaction details.

11. Acceptable Use

You agree to use the Service only for lawful business purposes. You must comply with all applicable laws and regulations, including tax and consumer protection laws. You are responsible for the accuracy of all data entered and for ensuring that your use does not infringe the rights of any third party.

12. Prohibited Activities

You must not, and must not permit any third party to:

• Fraud: Use the Service for fraudulent transactions or misrepresentation.
• Malware: Upload or distribute viruses, malware, or other harmful code.
• Reverse Engineering: Decompile, disassemble, or attempt to extract the source code of the App.
• Unauthorized Access: Attempt to gain unauthorised access to the Service, other users' accounts, or our systems.
• Illegal Activity: Use the Service for any illegal activity, including tax evasion or money laundering.
• Spam: Send unsolicited messages or spam to customers or third parties.
• Payment Abuse: Manipulate payment processes, chargebacks, or billing systems.
• Security Attacks: Conduct denial-of-service attacks, penetration testing, or vulnerability scanning without authorisation.

Violation of these prohibitions may result in immediate account termination and legal action.

13. Intellectual Property

The MazDukan name, logo, design, software code, and all content within the App are the intellectual property of MazDukan and are protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, modify, or create derivative works of any part of the Service without our prior written consent.

All trademarks, service marks, and trade names displayed on the Service are proprietary to MazDukan or their respective owners. Nothing in these Terms grants you any right to use them.

14. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable for scheduled maintenance, upgrades, or unforeseen technical issues. We will make reasonable efforts to notify you of scheduled downtime in advance.

MazDukan provides both online and offline functionality. Core features such as billing and inventory management remain available offline, with data synchronisation occurring when connectivity is restored.

15. Third-Party Services

The Service may integrate with or link to third-party services (e.g., payment gateways, WhatsApp, Firebase). Your use of such services is subject to their respective terms and privacy policies. MazDukan is not responsible for the content, accuracy, or practices of any third-party service.

16. Limitation of Liability

To the maximum extent permitted by applicable law, MazDukan shall not be liable for:

• Data Loss: Any loss of business data due to device failure, user error, or third-party service outages.
• Network Failures: Issues arising from your internet connectivity or mobile network provider.
• Third-Party Payment Failures: Failed transactions, delays, or errors caused by payment gateways or banks.
• Downtime: Revenue loss or business interruption caused by Service downtime or maintenance.
• Service Interruptions: Any indirect, incidental, special, consequential, or punitive damages.

Our maximum liability to you shall not exceed the total amount you paid for the Service in the 3 months immediately preceding the event giving rise to liability.

17. Indemnification

You agree to indemnify, defend, and hold harmless MazDukan and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

• Your Use: Your access to or use of the Service.
• Your Data: Any business data you enter or share through the Service.
• Violation: Your violation of these Terms or any applicable law.

18. Suspension

We reserve the right to suspend your account immediately, without prior notice, if you breach these Terms, fail to pay subscription fees, or engage in prohibited activities. Upon suspension, you will lose access to premium features. We will make reasonable efforts to notify you of the suspension and the steps required for reinstatement.

19. Termination

We may terminate your account immediately if you materially breach these Terms. Upon termination, your data will be retained for 30 days and then permanently deleted, unless longer retention is required by law. You may terminate your account at any time by contacting support. Termination does not relieve you of any obligations to pay accrued fees.

20. Account Deletion

You may request deletion of your account and all associated data by contacting us via WhatsApp or email with your registered email address. We will verify your identity and initiate deletion within 7 business days. All data will be permanently removed within 30 days, except where longer retention is required by law.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in India.

22. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties agree to first attempt to resolve the dispute informally through good faith negotiations. If the dispute cannot be resolved informally within 30 days, either party may submit the dispute to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in English and held in India.

23. Contact Information

If you have any questions about these Terms, please contact us: